Shipping policy

Shipping Policy

Last updated: August 25, 2026

This Shipping Policy applies to orders placed through www.dailot.us.

Dailot is operated by Total Beads LLC, doing business as Dailot (“Dailot,” “we,” “us,” or “our”).

1. Shipping Destinations

We currently ship to:

  • All 50 United States.

  • United States territories.

  • Canada.

Shipping availability may depend on the destination, product, and services offered by the carrier.

2. Order Processing Time

Processing time depends on whether a product is in stock or offered for pre-order.

In-Stock Products

Products marked as in stock are generally prepared for shipment within 3–5 business days.

Pre-Order Products

Products identified as pre-order are generally prepared for shipment within 10 business days during regular operating periods.

During peak seasons, holidays, sales, periods of high order volume, or other unusually busy periods, pre-order processing may take up to 20 business days.

The applicable pre-order status may also be displayed on the product page, in the shopping cart, or during checkout.

Orders Containing Both Product Types

If an order contains both in-stock and pre-order products, the entire order may be held until all products are ready to ship.

If you want available products shipped separately, please place them in a separate order. Separate orders will be subject to their respective shipping charges.

Business days do not include Saturdays, Sundays, or U.S. federal holidays.

Processing begins after:

  • The order is successfully submitted.

  • Payment is authorized.

  • All required order information is received.

  • Any applicable fraud or address verification is completed.

Processing time is separate from carrier transit time. Estimated delivery time begins after the order is transferred to the carrier.

3. Shipping Carrier

We currently ship orders using the United States Postal Service (USPS).

The available USPS service and estimated cost will be displayed during checkout. We may use another carrier when reasonably necessary to complete delivery.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout based on factors that may include:

  • Destination.

  • Package weight and dimensions.

  • Products ordered.

  • Selected or available shipping service.

Customers can review the shipping charge before completing their purchase.

Free Shipping

Dailot offers free standard shipping on eligible orders of $75 USD or more shipped to addresses within the United States and U.S. territories.

The minimum purchase amount is calculated after discounts and before applicable taxes. Unless otherwise stated, shipping charges do not count toward the $75 minimum.

Free shipping does not currently apply to orders shipped to Canada.

If an order is modified, partially canceled, or returned and its qualifying merchandise total falls below $75, the original standard shipping charge may be deducted from the refund where permitted by law.

Dailot may modify or discontinue this offer at any time. Changes will not affect eligible orders already completed.

5. Estimated Transit Times

After an order has been processed and transferred to the carrier, estimated transit times are:

  • United States and U.S. territories: approximately 5–7 business days.

  • Canada: approximately 7–15 business days.

These delivery periods are estimates and are not guaranteed delivery dates.

The total estimated delivery time consists of:

Processing time + carrier transit time

Examples:

  • An in-stock order shipped within the United States may require 3–5 business days for processing, followed by approximately 5–7 business days in transit.

  • A pre-order shipped within the United States may require up to 10 business days for regular processing, followed by approximately 5–7 business days in transit.

  • During peak periods, pre-order processing may take up to 20 business days before shipment.

Orders containing both in-stock and pre-order products may follow the pre-order processing schedule unless the products were purchased through separate orders.

6. Shipping Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Carrier disruptions.

  • Severe weather or natural disasters.

  • Holidays and high shipping volumes.

  • Customs inspections.

  • Transportation interruptions.

  • Incorrect or incomplete addresses.

  • Government restrictions.

  • Events affecting postal or delivery services.

If we cannot ship your order within the expected processing period, we will contact you when required and provide the options available under applicable law, which may include accepting a revised shipping date or canceling the affected order for a refund.

7. Order Tracking

When tracking is available, you will receive a shipping confirmation containing the tracking number at the email address provided during checkout.

Tracking information may take additional time to appear after the shipping label is created.

The creation of a shipping label does not necessarily mean that USPS has already received or scanned the package.

8. Address Accuracy

Customers are responsible for providing a complete and accurate:

  • Recipient name.

  • Street address.

  • Apartment or unit number, if applicable.

  • City, state or province, and postal code.

  • Email address and other requested contact information.

Please review this information carefully before submitting an order.

If you notice an error, contact us immediately at bydailot@gmail.com. We will try to update the address, but we cannot guarantee changes after an order has entered processing or has been shipped.

Dailot is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

9. Returned or Undeliverable Packages

A package may be returned to us because of:

  • An incorrect or incomplete address.

  • An unclaimed shipment.

  • A refused delivery.

  • An unsuccessful delivery attempt.

  • Failure to pay applicable customs or import charges.

  • Another circumstance outside Dailot’s control.

If a package is returned to us, contact us to discuss reshipment or any available refund.

Additional shipping charges may apply if the customer requests reshipment after providing an incorrect address, refusing delivery, or failing to claim the package. Any refund will be handled according to our Refund Policy and applicable law.

10. Canadian Orders and Customs

Orders shipped to Canada may be subject to customs processing.

Unless expressly included during checkout, customers are responsible for any:

  • Import duties.

  • Sales or import taxes.

  • Customs assessments.

  • Brokerage charges.

  • Carrier processing fees.

These charges are imposed by Canadian authorities, carriers, or customs brokers and are not controlled by Dailot.

Customs processing may extend the estimated delivery time. Dailot cannot guarantee how long Canadian customs authorities will take to release a shipment.

Customers are responsible for ensuring that the products ordered may lawfully be imported into their destination.

11. Lost Packages

If tracking does not show delivery and the package appears delayed or lost, contact us at bydailot@gmail.com with your order number.

We may ask you to:

  • Confirm the shipping address.

  • Review the tracking information.

  • Allow reasonable time for delayed carrier scans.

  • Contact USPS or the applicable local postal service.

  • Assist with a carrier inquiry or claim.

We will review the situation and provide the resolution required by our policies and applicable law.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address on the order is correct.

  2. Check the mailbox and other secure delivery areas.

  3. Ask household members, neighbors, building staff, or mailroom personnel.

  4. Allow a short period in case the carrier’s delivery scan was entered early.

  5. Contact USPS or the local postal service for delivery details.

  6. Notify Dailot at bydailot@gmail.com.

A carrier’s “delivered” status does not automatically determine the outcome of a claim. We will review the available information and applicable legal requirements.

13. Damaged Packages or Products

If an order arrives damaged, contact us at bydailot@gmail.com as soon as reasonably possible.

Please provide:

  • Your order number.

  • A description of the damage.

  • Photographs of the product.

  • Photographs of the external and internal packaging.

  • A photograph of the shipping label.

  • Any other information reasonably needed to review the claim.

Please keep the product and packaging until we confirm whether they are needed for a carrier claim.

Eligible defective or damaged products may also be covered by Dailot’s 60-Day Product Warranty, subject to the terms of that warranty.

14. Separate Product Warranty

Dailot offers a limited 60-day product warranty.

The warranty period, eligibility requirements, exclusions, and available remedies are governed by the separate Product Warranty Policy. The existence of this warranty does not change carrier transit times or make Dailot responsible for delays outside its control.

Nothing in this Shipping Policy or the Product Warranty Policy limits a non-waivable consumer right available under applicable law.

15. Order Changes and Cancellations

If you need to change or cancel an order, contact us immediately at bydailot@gmail.com.

We will try to accommodate the request, but we cannot guarantee changes or cancellations after processing begins.

An order generally cannot be canceled after it has been transferred to the carrier. Any return after delivery is governed by our Refund Policy.

16. Contact Us

For questions about shipping or delivery, contact:

Total Beads LLC, doing business as Dailot
1705 Mallard Trace Dr
Wendell, North Carolina 27591
United States
Phone: +1-919-985-4031
Email: bydailot@gmail.com